PRIVACY POLICY
Privacy Policy
3rdPlace Tokyo handles personal information appropriately in accordance with the following policy, limiting the information collected to what is necessary so that clients can use our services with confidence.
1 — Business Operator
Business name: 3rdPlace Tokyo
Responsible operator: Kaori Eguchi
Contact: welcome.3rdplace@gmail.com
2 — Information We Collect
We may collect the following information through application forms, email, LINE, meetings and other methods:
• Name, phonetic reading of the name, age group, email address, telephone number and other contact details.
• Preferred dates, times and areas; preferred ways to spend time; reasons for applying; matters discussed; considerations or accommodations; and information about the person who referred you.
• Information about bookings, payments, cancellations and service history.
• Enquiries, survey responses, messages and other information you provide.
• Device information, browsing history, cookies and other information automatically collected when operating a website or similar service.
At the first session, we visually check a government-issued photo ID to confirm that you are the applicant. As a general rule, we do not photograph or copy the ID, although we may record that identity verification has been completed.
3 — Purposes of Use
We use collected personal information for the following purposes:
• Receiving applications, verifying identity, communicating, coordinating schedules and providing services.
• Designing and proposing plans, making reservations and arranging activities in accordance with your wishes.
• Billing, confirming payment, processing refunds and managing other transactions.
• Responding to enquiries, consultations and complaints, and providing after-sales support.
• Ensuring safety and preventing and responding to misuse, breaches of the Terms and disputes.
• Improving service quality, analysing usage and considering new services.
• Fulfilling legal obligations and exercising or defending rights.
4 — Special Care-Required Personal Information
We do not collect special care-required personal information, such as health information, disabilities or beliefs, without your prior consent, except where permitted by law, including where you voluntarily provide such information for the safe provision of services. If we collect this information, we handle it carefully within the scope necessary for the relevant purposes.
5 — Disclosure to Third Parties
We do not provide personal data to third parties except with your consent, where required by law, where necessary to protect a person's life, body or property and obtaining consent is difficult, or in other circumstances permitted by law.
6 — Outsourcing and External Services
We may use Google Forms, email, LINE, payment services and other external services to receive applications, communicate, process payments, make reservations, store data and perform similar tasks. In such cases, we entrust the handling of personal information only to the extent necessary, select service providers appropriately and exercise the necessary supervision. The handling of information by external services may also be subject to their respective providers' privacy policies and other terms.
7 — Security Measures
We take necessary and appropriate security measures to prevent unauthorised access, loss, disclosure, alteration and similar risks, including access restrictions, appropriate management of authentication credentials, protection of devices and accounts, and appropriate deletion of information that is no longer needed.
8 — Retention Period
We retain personal information only for as long as necessary to fulfil the purposes of use, meet statutory retention requirements or respond to disputes. When it is no longer needed, we securely delete or anonymise it.
9 — Requests Regarding Personal Data
In accordance with applicable law, you may request notification of the purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure, or cessation of provision to third parties of your personal data held by us. After verifying your identity, we will respond within a reasonable period in accordance with the law. Please contact us using the details in Section 1 to make a request.
10 — Information About Minors
Generally for guests aged 30 and over. Guests under 30 may contact us in advance; eligibility will be considered individually. We do not accept applications from minors.
11 — Changes to This Policy
We may amend this Policy in response to changes in the law, our services or other circumstances. We will announce material changes on the website or by other appropriate means. The amended Policy applies from the effective date displayed.
Established: September 14, 2026
3rdPlace Tokyo